FAQ
Search our articles or browse by category belowI did not receive my package, what to do?
You may encounter different situations:
- If your package is announced "returned to the sender", our customer service will credit you a credit to make a new order.
- If your package is "pending", provide your UPS number and your identity card to remove the parcel in the indicated agency.
To obtain additional information on your order, please contact the selected transport provider (UPS) and our customer service.