Privacy policy

 

VEJA FAIR TRADE SARL, a limited liability company whose headquarters is located at 146 rue du Faubourg Poissonnière, 75010 Paris, collects and securely stores some of your data for purposes that concern you.

We use your personal information to improve your customer experience while protecting your data.

Your personal information will be automatically deleted after 3 years of inactivity on your VEJA account.

At VEJA, we protect 100% of the confidential data of our customers as well as our visitors.

 

How do we use your data and why?

All the answers are available below.

 

What data do we collect?

We collect the following data directly from you via the forms on our website :

  • Your identity
  • Your postal address
  • Your email address
  • Your phone number
  • Your date of birth
  • Your gender
  • Your payment information

We also collect data when you browse our website and when you contact us :

  • Browsing data
  • Your contact history
  • Your purchase history
  • Your IP address
  • The device you use

 

To ensure the proper functioning of the service, we also place one or more cookies on your device.

We invite you to consult the article below, which describes in greater detail the different types of cookies used.

 

On what legal basis do we collect your data?

We collect your data when it is necessary for the execution of the contract and pre-contractual measures. For example, data processing as part of the contract execution is implemented when managing your order and its delivery.

We also collect your data when it is necessary to comply with our legal obligations, including our accounting and tax obligations.

Additionally, we collect your data in our legitimate interest to improve our website and products.

Finally, we collect your data based on your consent, for example, to send you our newsletters.

 

How do we use your contact details and your name?

Your identity and your postal and email addresses are necessary to send your orders.

This information also allows us to send you updates by email (order updates, delivery information, etc.).

Your contact details are also essential to detect fraud and protect you from it.

 

How do we use your date of birth?

Your date of birth helps us protect minors and detect fraud to protect you against it.

 

How do we use information related to your gender?

We use information about your gender to simplify your navigation on our website and guide you more quickly to the items you are targeting.

We also need this information to send you emails (newsletters) that are tailored to your preferences.

 

How do we use your purchase history?

We use your purchase history to manage returns and requests for assistance, in order to provide you with the best possible service and respond to all your queries.

 

Your payment information

VEJA places particular emphasis on online payment security. Your bank details are transmitted to our server in an encrypted manner via the SSL (Secure Socket Layer) protocol and transferred in a fully secure environment to our bank, via Adyen. They are not stored in any way.

 

How do we use your contact history?

We use your contact information to provide you with the best possible service and to allow our Customer Service team to assist you effectively.

 

How do we use information about your navigation via your computer or mobile phone?

This includes information you provide to us while browsing our website, such as your IP address, the type of device you use, and how you interact with our site.

We use this data to improve our site and offer you the best possible online shopping experience.

VEJA does not require you to provide this information. However, if you choose not to, you may not be able to place an order on our site.

 

Sharing your information

VEJA does not sell your personal information to third parties (including your name, address, email, or credit card information). Your personal information is only accessible to our teams when necessary.

In order to provide you with the best possible service, we share your data with the companies involved in your order, such as :

  • Warehouses, order processors, delivery companies, and payment providers
  • Professionals responsible for running our website (digital partners)
  • Law enforcement authorities and fraud prevention agencies, which help us prevent fraud

 

Newsletters 

If you have given your consent, we will send you newsletters by email to keep you informed of our news and introduce you to new products.

 

How to stop receiving newsletters?

You can stop receiving our newsletters at any time :

  • Via a newsletter received by email: simply click "Unsubscribe" at the bottom of the newsletter
  • Via your customer account in the "Profile" section, by unchecking all preselected boxes

Once done, we will update your profile to ensure you no longer receive newsletters.

 

Retention of your information

We retain your information for the duration of your account's active life. After 3 years of inactivity on your VEJA account, we will delete your account and personal information.

Your order information is also retained for legal or regulatory obligations, to resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, for the statutory retention period, which is 5 years.

 

Cookies

A cookie is a text file stored by a website on your computer or mobile phone to collect data regarding your browsing on that site.

We use cookies to identify the sections and pages you view, to facilitate your navigation, enhance your online experience, and improve our services.

For more information, you can consult our Cookie Policy. 

 

Your rights

You have rights concerning your personal information. Here are the rights you have :

  1. You have the right to access the personal information VEJA holds about you and the right to know how we use this information.
  2. If we hold inaccurate information about you, you can modify your personal information at any time directly from your VEJA account.
  3. You have the right to ask us to delete your personal information or stop using it in certain circumstances.
  4. You can stop receiving newsletters at any time (simply click "Unsubscribe" at the bottom of the newsletter you received by email) or modify the settings by logging into your customer account.
  5. You also have the right to data portability and the right to define instructions regarding the retention, deletion, and disclosure of your personal data after death.

You can exercise your rights by making a request via the "Nous contacter" section or by email at service-clients@veja-store.com.

Finally, if you experience any difficulties in exercising your rights, you have the right to contact the Commission Nationale de l'Informatique et des Libertés (CNIL) in France.

VEJA may make changes to how we process your data. In this case, we will communicate these changes on our website.

 

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us at service-clients@veja-store.com or via the contact form.