We recently updated our website to enhance your shopping experience. This update provides faster navigation and improved security. To protect your personal information, it is necessary to reset your password, ensuring your account remains secure.

Resetting your password is quick and easy. Follow these steps:

1. Go to the login page.
2. Click on Forgot password?.
3. Enter your email address and submit.
4. Check your email for the reset link. If you don’t see it, be sure to check your spam folder.
5. Click the link to access the reset page.
6. Choose a new secure password and confirm it.
7. Log in with your new password.

Creating a customer account is not mandatory to place an order, and you can complete a purchase as a guest. If you wish to create a customer account, you can do so after confirming your order.

Please note that if your order was placed as a guest, you will need to create an account to return products.

To create a VEJA account:

Go to the My account section.

Enter your email address.

Complete the provided form.

If you already have a VEJA account:

Go to the My account section.

Log in using your email and password. You can also access your personal account via Google or Apple.

To change your password:

Log in to your account.

In your VEJA account, go to the Account details section.

In the Password section, click on Change.

Fill in the Current password field.

Enter your new password in the designated field, then update.

Username:

Authentication to your VEJA account is done using the email address you provided during registration. Please check your email address or contact us for assistance in finding your username.

Password:

In the My account section, click on Forgot password?

Enter your email address. You will receive a link to reset your password.

If you do not receive the reset email within a few minutes, please check your junk/spam folder before contacting us.

To update your personal information:

Log in to your personal account.

Go to Account details.

Edit your details in the desired fields.

Click on Update.

To add a new address:

Log in to your personal account.

Go to Addresses book.

Click on Add a new address.

Fill in the details for your new address.

Click on Save.

To update an address:

Log in to your personal account.

Go to Addresses book.

Click on Edit next to the address you want to update.

Modify the desired fields.

Click on Save.

To delete an address:

Log in to your personal account.

Go to Addresses book.

Click on Edit next to the address you want to delete.

Click on Delete under the address you want to remove.

To add a product to your favorites:

Log in to your account.

Click on the bookmark icon.

View your list of favorites in the Wishlist section of your account.

To remove a product from your favorites:

Log in to your account.

View your list of favorites in the Wishlist section of your account.

Click on the bookmark icon.

Your personal data is kept and used solely to improve your customer experience. It is neither sold nor used for commercial purposes.

In accordance with data protection laws, if no activity is recorded on your customer account for 3 years, we will delete your data.

You can contact us at any time to request the deletion of your personal data.

When creating your account, you can choose to accept or decline receiving our newsletters.

Directly from your account in the Account details section, you can modify your preferences between the Women, Men, Kids and Running sections.

You can also unsubscribe by clicking the link at the bottom of the newsletters.

Before deleting your account:

Use any remaining credit on the account.

Download or save any information you want to keep (order history, invoices, etc.).

To delete your account:

Log in to your account.

Go to the Account details section.

Find the option to Delete account.

Follow the instructions to confirm the deletion of your account.

The deletion request will be processed within 1 to 7 business days.

Delivery is available in over 100 countries.

Go to the Country selector at the bottom of the page.

Select your country/currency and language.

Confirm by clicking Save.

Your cart is saved for a few days; however, items in your cart are only reserved when your purchase is completed.

For special releases, an item can be pre-ordered. The product will be reserved before its official release with advance payment to ensure its receipt as soon as it becomes available.

After completing your online purchase, you will receive a confirmation email with a summary of your order.

You can then track the status of your order at any time by going to the Orders section of your account:

Payment Pending

Payment Accepted

Preparing

Shipped

Payment Declined

Canceled

Once your payment is confirmed, we process and hand over your order to the carrier within an average of 24 to 48 hours (excluding Saturdays, Sundays, and public holidays). Once your order is handed over to the carrier, you need to add the delivery time. This time depends on the chosen shipping method and your delivery address. You can track the progress of your package at any time using the tracking number provided after your order has been shipped.

Order Modification:

Once an online order has been placed, it is not possible to modify, add, or remove items.

Order Cancellation:

You can cancel your order within 4 hours of placing it via the order confirmation page or through the order details in your customer account. After this period, it will no longer be possible to cancel your order.

Once the order is placed, the delivery address cannot be modified. However, by contacting our customer service, an attempt to modify it with the carrier can be made, without guarantee.

The billing address cannot under any circumstances be changed after the order has been confirmed.

Invoices are available in your account.

Log in to your account.

Click on the Orders section and select the relevant order.

Then click on Download invoice.

To check the status of your order, log in to your account and go to the Orders section.

Here are the different statuses:

Payment Pending

Payment Accepted

Preparing

Shipped

Payment Declined

Canceled

We do not currently offer gift wrapping or personalized messages.

Our site is restocked daily.

To stay updated, set up an alert directly on the product pages by selecting the desired size and clicking Notify me.

Enter your email address and then click Join the waitlist to be notified when the item is back in stock.

We offer the following payment methods:

AliPay, AMEX, ApplePay, Bancontact, CB, Discover, GooglePay, iDEAL, JCB, Klarna Pay Later, Klarna Pay Now, Klarna Pay Over Time, Mastercard, Multibanco, PayByLink, Paypal, Twint, UnionPay, Visa, WechatPay.

Some payment methods might not be supported in your region.

VEJASTORE pays special attention to the security of online payments. Your banking information is transmitted to our server in an encrypted manner using the SSL (Secure Socket Layer) protocol and transferred to our bank in a completely secure environment via Adyen. This information is not stored under any circumstances.

Transactions are fully secured through the online payment system of our banking partner. Your bank details only circulate on the Internet in encrypted form, meaning they are encoded to make them completely unreadable. Additionally, they are only processed by Adyen and are never in VEJA's possession. In fact, when you enter your card number to make purchases on VEJA, you are actually transmitting them to Adyen.

From a technical standpoint, the security system relies on 128-bit SSL (Secure Socket Layer) encryption.

Using a Store Credit online:

Your store credits are automatically credited to your customer account.

To use your store credit, validate your cart, then select Store Credit from the payment methods.

If the value of your cart is less than the store credit, the remaining amount will be issued as a new store credit.

If the value of your cart exceeds the store credit, you will need to pay the difference using another available payment method.

Tip: To check if you have a store credit, go to the Store credit & gift card section in your customer account. When a store credit is generated, an automatic email is sent to the email address associated with your customer account.

Using a Gift Card online:

During payment, go to the Details of the order section.

In the Gift Card section, enter the code and then click Apply.

The amount of the gift card will be deducted from the total of your order.

Once your payment is confirmed, we guarantee a processing and shipping time of 24 to 48 hours for your order (excluding weekends and public holidays). After your order is handed over to the carrier, you will need to add the delivery time. This duration depends on the chosen shipping method and your delivery address. You can track the progress of your parcel at any time using the tracking number provided after your order has been shipped.

UK

Royal Mail Standard delivery: 2 to 4 working days

Royal Mail Express delivery: 1 to 3 working days

DHL Express delivery: 2-3 business days*.

* Express delivery is guaranteed for orders placed before 7:30PM, Monday through Thursday (excluding public holidays), starting from the receipt of the order confirmation email.

Note: Pre-order and/or limited edition items generally have extended delivery times. These items are delivered within the timeframes specified in the product description.

Delivery times may vary depending on local postal handling. We disclaim any responsibility for delays caused by the carrier.

Shipping fees may vary depending on delivery locations.

UK

DHL Express delivery: Free shipping for orders over £80. Below this amount: £5.

Royal Mail Standard delivery: Free shipping for orders over £80.

A £5 fee applies for orders below this amount.

Royal Mail Express delivery: £5

VEJA now ships from the UK, no additional cost will be requested upon reception of your parcel.

When visiting the VEJASTORE, choose your delivery country.

You can change it at any time.

Go to the Country selector at the bottom of the page.

Select your country/currency, and your language.

Confirm by clicking on Save.

For the UK, our delivery partner is DHL Parcel.

Pick-up point delivery is not available in the UK.

Once your payment is confirmed, we process and hand over your order to the carrier within an average of 24 to 48 hours (excluding Saturdays, Sundays, and public holidays). After the handover, delivery time depends on the selected shipping method and your delivery address. You can track your package anytime using the tracking number provided once your order has been shipped.

As soon as your package is shipped, you will receive an email with a link allowing you to track your package's delivery.

You can also track the delivery status of your package via your account:

In the Orders section, click on Package Tracking or select an order and click on Tracking Deliveries.

You can monitor your package's progress on the website of the carrier selected at checkout.

For international orders, you can also track your package through your local postal services' websites.

If you are not home at the time of delivery, a delivery notice will be left in your mailbox. You will need to go to the indicated post office or collection point with the delivery notice and your ID.

We’re sorry for the inconvenience. Please check your order status using the tracking number provided.

If you need further assistance, feel free to contact our customer service team. They will coordinate with the carrier to take any necessary actions.

If one of the items in your order is out of stock and has not been shipped, you will be notified by email. The amount for the out-of-stock item will be refunded using your original payment method.

If this happens, we apologize for not being able to complete your order.

If your order is returned to the sender, you can still track its progress using the tracking number provided after shipment.

Once the package is received at our warehouse, we will either process a refund or issue store credit, depending on your original payment method.

You have 28 days after delivery to return a product.

Returned items must meet the following conditions:

The product is new and unworn

The original tags have not been removed

The product must be in its original, undamaged box.

Free returns to England, Northern Irland, Wales and Scotland for orders over £80, except for Jersey, Guernsey and Isle of Main.

Please note that online orders cannot be returned in store. Make sure to follow the online return procedure. For more details, please refer to our Return Policy.

If your order was placed as a guest, you will need to create an account in order to return the product(s).

Credits issued as a goodwill gesture are valid for 1 year and are non-refundable.

Note: If you use a credit for payment, the refund will be in the form of a credit and cannot be refunded to the credit card used for the online order payment.

If your order was placed as a guest, you will need to create an account in order to return the product(s).

You can process your return directly in your VEJA personal account by following these steps:

1.Log in to your account at www.veja-store.com and go to "Orders"

2. Select the order containing the product you want to return and click on "Create a return"

3. Fill in the mandatory information: items to be returned, quantity, refund mode (credit note or refund), shipping method

4. Validate your return request

5. Select your return option:

- In case of return with DHL we invite you to make your parcel drop-offs at DHL PARCEL points:

You can locate the drop-off points via the following link: DHL PARCEL UK SERVICE POINT FINDER

Please make sure to visit a DHL PARCEL Service Point and not a DHL express store drop-off point, otherwise, you might be asked for a "waybill number", which will block the process.

6. Print and enclose the completed return form in your package, available in PDF format from your personal space.

7. Paste the prepaid shipping label, get your proof of deposit stamped and keep it

- In case of return with Royal Mail fill in the details of your return going to your personal space or by cliking the following link: Return your item. Then please take your parcel at Royal Mail drop-off points.

6. Paste the prepaid shipping label, get your proof of deposit stamped and keep it

In-store returns

Orders placed on the VEJASTORE cannot be returned in-store. Please follow the online return procedure only.

If your order was placed as a guest, you will need to create an account in order to return the product(s).

Please note that return shipping costs are at your expense.

You can process your return directly in your VEJA personal account by following these steps:

1. Log in to your account at www.veja-store.com and go to "Orders"

2. Select the order containing the product you want to return and click on "Create a return"

3. Fill in the mandatory information: items to be returned, quantity, refund mode (credit note or refund), shipping method

4. Validate your return request

5. Print and insert your return form completed available in PDF format in your personal space

5. Go to the nearest collection point (DHL or Royal Mail) to make the payment and obtain your return label. Get your proof of deposit stamped and keep it.

In-store returns

Orders placed on the VEJASTORE cannot be returned in-store. Please follow the online return procedure only.

We do not offer standard exchanges on our site. However, you can request a store credit when making your return request. For a different size or another model, you will need to place a new order on our e-shop.

The return form to include in your package is available in your account as a PDF under the title Returns Form.

Once your package is dropped off at the post office, you can track its progress using the carrier's tracking number. This number is found on the proof of deposit for your package. You can also track the progress of your return via your account, in the Returns section.

From the moment your return is received at our warehouse, the average processing time is 5 to 15 business days (Monday to Friday).

We process returns within 5 business days of receiving them at our warehouse.

Refunds: If you requested a refund, it will be credited to the bank account used for the purchase within 6 to 18 business days.

Store Credit: If you opted for store credit, it will be valid for 1 year. After this period, the credit will expire and become non-refundable.

You can track the processing of your return via your account in the Returns section.

If the pair received does not match your order, please contact our customer service via our contact form and specify the reference of the received pair.

Orders placed online cannot be returned in-store. Please follow the online procedure to process your returns.

Purchases made in-store cannot be returned via the website. Please follow the return procedure of the respective store.

Only items purchased on the VEJASTORE are eligible for online returns. Please follow the return procedure of the respective store for any in-store purchases.

A size guide is available at the bottom of the page in the Help section, as well as on each product page to assist you in choosing your size.

To select the ideal size, we recommend measuring the length of your foot. You can then compare this measurement with those provided in our guide to ensure you make the right choice.

If you need further assistance, please contact our customer service.

Running

Condor 3: We recommend sticking to your usual size.

Condor 2: We recommend choosing one size up from your usual size.

Marlin: We recommend choosing one size up from your usual size

Hiking

Fitz Roy: We recommend choosing one size up from your usual size.

Training

Impala: We recommend choosing one size up from your usual size.

Currently, 37% of the collection is 100% vegan, and we are continuously working to increase this percentage.

C.W.L. is our eco-friendly alternative to leather. Introduced in 2019, this 54% bio-based fabric from Brazil maintains the appearance, feel, and water resistance of leather. It consists of a 100% organic cotton canvas coated with P.U., corn starch, and castor oil.

Find our vegan pairs here.

If you encounter issues with your laces and your shoes are covered by the warranty, please contact customer service.

Note that laces are available for purchase directly here.

If you encounter issues with your insoles and your shoes are covered by the warranty, please contact our customer service.

Personalization of items is not available.

Feel free to contact our customer service team if you need assistance in selecting a product.

You can check availability from a product page.

Click on the Check availability in store section.

Follow the instructions and click on Check availability.

Enter your location to find the nearest stores.

We recommend following VEJA on social media to stay informed about new arrivals, collaborations, and upcoming projects.

Gift cards are available.

Buy gift card:

Choose or enter your amount. The gift card amount must be between £20 and £300.

Enter your personal details and complete the form.

Add your gift card to the cart and complete the payment.

We will email the code to the address(es) you provide during the purchase process.

Check gift card balance:

Enter your gift card code to find out the remaining balance.

Click Search to view the balance and the expiration date.

Features:

Usable online.

Valid only in the country of purchase.

No reembolsable.

Since 2005, VEJA has been creating sneakers differently, blending social projects, economic justice, and ecological materials.

VEJA uses organic and agroecological cotton from Brazil and Peru for the canvas and laces, Amazonian rubber for the soles, and various innovative materials made from recycled polyester.

VEJA sneakers are produced in Brazil in factories that respect workers' rights.

We are committed to offering the best quality to our customers. It takes more than 100 different manual actions to manufacture a VEJA shoe. Numerous checks are carried out in our factories and warehouses before a shipment is sent.

VEJA Project

The warranty for VEJA products purchased on VEJASTORE is valid for 2 years from the date of purchase and covers manufacturing defects for the original owner. Issues related to premature wear are covered for the first 6 months after purchase.

Eligible products under our warranty will either be repaired or replaced.

Our After-Sales Service will offer the best solution for your sneakers. Your request will be handled by our specialized team, and your pair will be examined to determine its eligibility for our warranty. Contact our customer service team and provide all relevant information about your pair.

Our warranty does not apply to items purchased on other online sites or in other stores.

Please contact the retailer where you made your purchase.

If your VEJAs are damaged or have a manufacturing defect, contact our customer service team. Please provide us with details about your product as well as the type of issue you are experiencing.

The most eco-friendly sneakers are the ones you already wear. VEJA launched the project Clean, Repair, Collect in June 2020, offering to clean, repair, or recycle our customers' shoes.

Find the nearest cobbler: [Cobbler Page Link]

We are able to repair items not covered by the warranty at our VEJA cobbler shops.

Before recycling, make sure your sneakers cannot be repaired.

VEJA introduced the Clean, Repair, Collect project in June 2020, offering to clean, fix, or recycle clients' shoes.

Find the closest VEJA cobbler:

FRANCE

VEJA GENERAL STORE 11 rue de Marseille - 75010 Paris France

LA CORDONNERIE - GALERIES LAFAYETTE HAUSSMANN 40 Boulevard Haussmann - 75009 Paris

VEJA DARWIN 87 Quai des Queyries - 33100 Bordeaux

GERMANY

VEJA BERLIN Alte Schönhauser Str.42 - 10119 Berlin

SPAIN

VEJA MADRID Calle del Barquillo 44 - 28004 Madrid

UNITED KINGDOM

VEJA LONDON 45A Monmouth Street - WC2H 9DG London

UNITED STATES

VEJA BROOKLYN 111 North 5th Street, Brooklyn - NY 11249

The VEJA warranty does not cover normal wear and tear, or issues due to misuse (care instructions not followed; accidental damage or wear and tear; any impact suffered by the item; negligent or abnormal use, etc.).

Please note that VEJA sneakers should not be machine washed! This may damage the quality of the materials. VEJA disclaims any responsibility for damage caused by machine washing.

Act Of Caring

We offer, in collaboration with Act of Caring (AOC), cleaning and protection products, as well as a complete kit to take care of your sneakers, jackets, bags, or favorite items made of leather and vegan leather. Discover them here.

We recommend cleaning your shoes by following these steps:

Laces

1. Cleaning: Wipe the laces with a damp cloth or mild soapy water if dirty. For white laces, soak them in clear water with baking soda or white vinegar. If necessary, you can machine wash the laces (only the laces!) at a low temperature.

2. Drying: Let them air dry, away from heat sources (sun or radiator).

Leather

1. Preparation of laces: Follow the steps from the Laces section.

2. De-dusting: Brush the pair with a hard-bristled brush to remove excess dust.

3. Cleaning: Use Marseille soap, lukewarm water, and a brush (toothbrush or hard-bristled brush).

4. Stain treatment: Apply the Sneaker Cleanser Veja X Act Of Caring to the entire shoe and leave it for 20 minutes.

5. Rinsing & wiping: Wipe with a microfiber cloth, using clear water.

6. Drying: Let them air dry, away from heat sources (sun or radiator).

7. Leather care: Apply the protective balm Protecting Leather Balm Veja X Act Of Caring.

8. Polishing: Rub with a microfiber cloth to shine the leather.

9. Waterproofing: Protect your VEJA after cleaning.

Suede

1. Preparation of laces: Follow the steps from the Laces section.

2. De-dusting: Brush the pair with a hard-bristled brush to remove excess dust.

3. Cleaning: Apply Famaco Sneaker Shampoo to the entire shoe and leave it for 20 minutes (or Saphir OMNIDAIM®).

4. Rinsing & wiping: Wipe with a microfiber cloth, using clear water. To recolor the suede, use Famaco Suede & Nubuck Renovator (or Saphir Renovétine).

5. Drying: Let them air dry, away from heat sources (sun or radiator).

6. Suede care: After drying, brush the suede with a hard-bristled brush to restore its velvety appearance.

7. Waterproofing: Protect your VEJA after cleaning.

Mesh / Technical Materials

1. Preparation of laces: Follow the steps from the Laces section.

2. De-dusting: Brush the pair with a hard-bristled brush to remove excess dust (or Saphir Textile Cleaner®).

3. Cleaning: Apply Famaco Sneaker Shampoo to the entire shoe and leave it for 20 minutes (or Saphir Textile Cleaner).

4. Rinsing: In a bowl of lukewarm clear water, dip a brush (like a nail brush) and scrub vigorously from top to bottom and heel to toe to remove dirt and product, or follow the mesh grain to avoid damaging it.

5. Wiping: Wipe with a microfiber cloth, using clear water. To refresh the color, use Famaco foaming cleaner (or Saphir Combi).

6. Drying: Let them air dry, away from heat sources (sun or radiator).

7. Waterproofing: Protect your VEJA after cleaning.

Canvas

1. Preparation of laces: Follow the steps from the Laces section.

2. De-dusting: Brush the pair with a hard-bristled brush to remove excess dust (or Saphir Textile Cleaner®).

3. Cleaning: Apply Famaco Sneaker Shampoo to the entire shoe and leave it for 20 minutes (or Saphir Textile Cleaner).

4. Rinsing: In a bowl of lukewarm clear water, dip a brush and scrub vigorously from top to bottom and heel to toe to remove dirt and product.

5. Wiping: Wipe with a microfiber cloth, using clear water. To refresh the color, use Famaco foaming cleaner (or Saphir Combi).

6. Drying: Let them air dry, away from heat sources (sun or radiator).

7. Waterproofing: Protect your VEJA after cleaning.

Insoles

Our insoles are made from EVA (ethylene-vinyl acetate) and natural rubber. These materials may yellow over time due to UV exposure, oxidation, and natural wear.

1. Cleaning: Use a toothbrush, lukewarm water, and soap or white vinegar to gently clean the insoles.

2. Whitening: To whiten the insoles, apply toothpaste or talcum powder and gently scrub.

Cobblers

VEJA cobblersalso offer a shoe cleaning service.

If you have maintenance questions, you can contact our Customer Service team.

We know that many fake VEJA sneakers are sold around the world.

We have seen fake VEJA promoted on social media, fraudulent sellers advertising, and scammers creating fake websites to steal credit card numbers.

VEJA is firmly committed to fighting counterfeiting. Our legal teams and partners monitor and take action against the unauthorized sale of counterfeit VEJA products.

Authenticate

If the price seems too good to be true, it is likely a counterfeit.

We do not participate in commercial events like Black Friday or private sales.

We never advertise, so if you find sponsored posts or ads claiming to be VEJA, they are not affiliated with us.

If the domain name includes a country, city, or the words “sale”, “promotions”, it is likely a fraudulent website.

Report

Stay vigilant, and if you spot a suspicious website, you can report it to our Customer Service team .

To shop safely, visit our official website, our VEJA stores, and our authorized retailers.

VEJA is committed to making the content of its website accessible to all users. As part of our digital inclusion efforts, we have chosen to equip our website with FACIL’iti, a tool that adapts website display according to users' needs.

FACIL'iti

If you do not have a profile:

Create a free profile on the FACIL’iti platform.

Complete the form according to your needs.

Confirm your registration.

Return to the VEJA website and refresh your page.

If you have a profile:

Go to the FACIL’iti platform.

Select your profile.

Return to the VEJA website and refresh your page.

Feel free to contact our customer service team for assistance.

As part of our ongoing evaluation and improvement efforts, we invite our customers to share their feedback on their online purchase experience.

By posting content, you certify that you are the author and guarantee its accuracy. You must be at least 18 years old and ensure that the content does not violate any laws or third-party rights. You agree not to submit false, illegal, defamatory content, or content containing viruses.

VEJA reserves the right to modify or delete content at its discretion.

By providing your email, you agree that VEJA may contact you for administrative purposes.