FAQ
Search our articles or browse by category belowHow to get the refund / have my order returned?
In order to receive a refund or a credit, the returned product(s) must be in perfect condition, unworn and in their original packaging (box, accessories). Any product that has been worn, damaged, is not in its original box or whose packaging is damaged will not be eligible for a refund or credit.
From the moment you receive your return to our logistics warehouse, we will process your request as soon as possible. The maximum processing time for the return upon receipt is 5 days.
If you have requested a credit, it will be sent by email within 48 hours upon receipt of the return. Upon receipt of this credit, you will be able to use it on our e-shop.
Reimbursement can be made :
- On the bank card that was used to make the payment.
- By credit note (valid for 1 year), if the payment was made with a credit note.
As long as the return conditions are met, the processing time by our services is 5 to 10 working days, starting from the receipt of the order in our warehouse. However, this period may be extended depending on the processing time of your bank or if the return requires additional control.
Please note that:
- If the Order was paid for with a Credit Note, the refund will automatically be made in Credit Notes. Credit notes are valid for one year and cannot be refunded.
- Exchanges are not possible. For a new size or a different model, we invite you to reorder.
- The return of Products purchased on the Vejastore cannot be done in a shop.
You will receive a refund/e-mail notification when processing your request within 48 hours upon receipt of the return.
Refunds are made to the bank account associated with the card used for the purchase. If the expiry date of the card has passed, your new card will automatically be assigned to the same bank account used for your purchase, and the refund will be processed successfully.
Similarly, if you made the payment via Paypal, the amount will be credited back to the associated bank account.
However, if you have requested the closure of your bank account, please contact Customer Service via the contact form to resolve the situation.
You can also follow the progress of your return via your personal account, in the "Returns" section: