1. What are the return conditions?

2. What are the return times?

3. How do I exchange one or more items?

4. How do I request a return?

5. I can't find my returns slip or prepaid returns label. What should I do?

6. How can I obtain a refund/credit note for my returned order?

7. Who will pay for the return journey?

 

See the FAQ for more information.

 

1. What are the return conditions?

Only items returned within 28 days, unworn and in their original box (undamaged box), with the returns form, which can be downloaded from your customer area, will be accepted.

 

Returns are free in France for purchases over €65.

To make your return, we invite you to follow the instructions or make your return to the following address :

 

VEJA AT LOG'INS
Distripôle PARISUD - Building 1
1 rue de l'espace Schengen
77127 Lieusaint
France

 

Orders placed on the website cannot be returned to the shop.

Please only use the online returns procedure. For more information, please consult our returns policy.

Credit notes offered as a commercial gesture are valid for 1 year and are non-refundable.

Please note : In the event of payment with a credit note, the refund will be made in the form of a credit note and will not be refunded to the bank card used to pay for the online order.

 

2. What are the return times?

For all orders placed on the VEJA Store, you have 28 days to make your return.

 

3. How do I exchange one or more items?

We do not make exchanges on our site.

For a new size or a different model, we invite you to return your items and place a new order on our e-shop.

You can make your return directly in your VEJA personal space by following the online procedure (see question: How do I make a return request).

 

4. How do I request a return?

You can make your return directly in your personal account by following the steps below :

1. Log in to your account and go to ORDERS

2. Select the order concerned and click on CREATE RETURN

3. Select the product(s) you wish to return

4. Choose the reason for the return, the method of refund and the carrier

5. Confirm the return request

6. Print and insert the completed returns form, available in PDF format from your personal space.

7. Print and affix the prepaid label to your packaging.

 

Only unworn items, returned in their original box (undamaged), with the return form that can be downloaded from your customer area will be accepted.

 

In-store returns : Orders placed on the website cannot be returned in-store. Please follow the online returns procedure only.

 

5. I can't find my returns slip or prepaid returns label. What should I do?

The returns form to enclose with your parcel is available in your personal area in PDF format, under the heading RETURN VOUCHER.

 

6. How can I obtain a refund/credit note for my returned order?

To qualify for a refund or credit note, the product(s) returned must be in perfect condition, unworn and in their original packaging (box, accessories). Any product that has been worn, damaged, is not in its original box or whose packaging is damaged will not be eligible for a refund or credit note.

From the time we receive your return in our warehouse, the average processing time is 5 working days (Monday to Friday).

You will receive confirmation of your refund or credit note by e-mail.

A credit note is valid for 1 year from the date of issue. Credit notes created as a commercial gesture are not refundable.

You can also track the progress of your return via your personal account, under "Returns".

 

7. Who will pay for the return journey?

Returns are free in France for purchases over €65.